Return & Refund Policy

Shipping Policy

• Delivery Timeframe: At The Silk Bazaar, we understand the importance of fast, efficient service and strive to deliver your orders in a timely manner. Our large network ensures secure and quick delivery, taking approximately 3-7 working days to reach you.
• Shipping Locations: We offer shipping across all U.S. states. Please provide your ZIP code below the product details during checkout to check delivery availability in your location.
• Shipping Charges:

• Free shipping on orders above $75.
• For orders under $75:
• Prepaid orders will incur a shipping charge of $5.99.
• COD (Cash on Delivery)  is not accepted at this time.

• Order Requirements:

• A minimum of 1 product must be ordered.
• A maximum of 10 units of the same item can be ordered per transaction.

• Taxes: All product prices are inclusive of taxes, which are calculated according to applicable federal and state laws.
• Gift Wrapping: Available for an additional $6.50 per item, which will be charged at the time of order payment.
• Shipping Address Modifications: You can modify your shipping address within 12 hours of placing the order. After packaging, no changes will be accepted.
• Late Delivery: If your order doesn’t reach you within the specified timeframe, please contact us at support@SilkBazaarMeraj.com with your order number.

Shipping FAQs

1.      What are the shipping charges?

• Free shipping on orders above $75.
• For orders under $75, prepaid shipping is $5.99, and COD shipping is unavailable.

2.      Where do you ship?

• Shipping is available across all U.S. states. Please check your ZIP code for availability.

3.      Can I change my shipping address after placing the order?

• Yes, you can modify your address within 12 hours of placing the order. After packing, no modifications will be allowed.

4.      Who pays for return shipping in case of size exchange?

• For size exchanges, you will need to bear the return shipping cost, which is non-refundable.

Cancellation Policy

·         Order Cancellation: You can cancel your order before it has been packed and shipped. To cancel, please email support@TheSilkBazaar.com with your order number and cancellation reason.

·         Post-Shipment Cancellation: Once the order is shipped, cancellation is no longer possible, but you may exchange the product.

·         Account Restrictions: Multiple cancellations by a single customer may result in their account being blacklisted.

Cancellation FAQs

1.      Can I cancel my order?

• Yes, orders can be canceled within 12 hours of placing them.

2.      Can I cancel my order after shipping?

• No, cancellation is not possible once your order is packed and shipped.

Returns & Exchange Policy

·         Exchange Policy:We do not offer refunds once an item is sold. However, we allow exchanges for a different size (subject to availability). If the requested size is unavailable, a credit note will be issued.

·         Eligibility for Exchange:

• Exchange requests must be made within 2 working days of delivery.
• The product must be unused, unworn, undamaged, with tags intact, and in its original packaging.

·         Return Shipping:

• The customer bears the cost of return shipping, which is non-refundable. We recommend using traceable mail.

·         Exchange Terms:

• Exchanges are allowed only once per order.
• A store credit will be issued if the desired size is out of stock, valid for 1 year.

·         Exchange Address:The Silk Bazaar ask by sending an email to Support@thesilkbazaar.com

Exchange FAQs

1.      Can I cancel my order?

• Yes, you can cancel a COD order within 24 hours. Other cancellations are allowed only within 12 hours.

2.      What if the desired size is unavailable?

• You will receive a store credit for the amount of the exchanged product, valid for 1 year.

3.      Can I exchange part of my order?

• Yes, eligible items can be exchanged within 48 hours of delivery.

4.      What if my garment doesn't fit?

• You can request a size exchange within 48 hours of receiving the product.

Damaged Product Policy

• Damaged Product:If you receive a damaged or defective product, contact us within 24 hours of delivery at support@theSilkBazaar.com. You will need to send product images and a description of the damage.
• Return of Damaged Products:If necessary, we will ask you to return the item. Shipping costs for returning a damaged product will be reimbursed after inspection.
• Exchange for Damaged Products:Once the damaged item is inspected and approved, we will send a replacement, which will arrive in 3-7 working days.

For any further questions, please contact support@theSilkBazaar.com.